Contact us

​​​​​​​​​​​​​​​​The Ministère provides you with online forms adapted to the subject of your request or comment. A response to your request will be sent to you in accordance with the Declaration of services to the public (Déclaration de services aux citoyens) (in French only). The response time depends on the type of request you are submitting.

General information

Information request

To obtain information on a Ministère product or service, submit an information request. These requests are answered within 10 working days of receipt.

Send us your comments

If you have a comment or an opinion on how to improve a Ministère product or service, send us your feedback​.

Immediate intervention

To report an incident or an event, please make a report.

For any situation considered dangerous or risky that compromises the safety of road users, and that requires an immediate response, dial 511 and press 2. This service is offered 24 hours a day, 7 days a week.

Apply for a permit

Application for a permit

For any request made to the Ministère to use the road network or to carry out work in the right-of-way of a road under its management, apply for a permit.

Application for a special permit

To apply for a special permit to operate a road vehicle or combination of road vehicles​, log on to the Departmental permit management system (GPM system).

Make a claim for damages or filing a complaint

Claim for damages

If you suffered bodily injury or material damages due to an event involving the Ministère’s activities, please submit a claim for damages. Damage claims are responded to within 60 working days of receipt. You can also consult the procedure for making a claim​.

Complaint about service quality

If you wish to inform us of a dissatisfaction with a Ministère product or service for which you feel aggrieved and request corrective action, please file a complaint. Complaints are responded to within 20 working days of receipt. You can also consult the Complaints and feedback management policy (in French only). For any situation deemed dangerous or any risk situation threatening the safety of road users, we invite you to submit a report by dialing 511, then selecting option 2.

Complaint about contract management

The Autorité des marchés publics (AMP) has set up a process that allows you to:

  • lodge a complaint during the publication period of a call for tenders or a notice of intent;
  • communicate information relating to the awarding of a public contract that calls into question the compliance of a public body’s contract management with the normative framework.

If your complaint concerns a public call for tenders, or a qualification or certification process currently being published on the government’s electronic tendering system (SEAO) and you feel that the documents available contain conditions that fail to make sure that competitors are treated fairly and with integrity, the Ministère invites you to consult the Contracts section (in French only)​ of its Web site.

You can also view the Procedure for receiving and investigating complaints (in French only) set up by the ministère des Transports et de la Mobilité durable and access the relevant form on the AMP website​.

Please note that any message containing abusive or hateful language will not be replied to. Furthermore, the Ministère reserves the right to forward any threatening messages to the appropriate authorities.

For customer satisfaction evaluation purposes, you may be contacted by a survey company at a later date by e-mail.

By telephone:

  • Across Québec: 511
  • Elsewhere in North America: 1 888 355-0511

By ​mail:

Ministère des Transports et de la Mobilité durable
700, boulevard René-Lévesque Est, 27e étage
Québec (Québec) G1R 5H1