The Ministère provides you with online forms adapted to the subject of your request or comment. A response to your request will be sent to you in accordance with the Declaration of services to the public (Déclaration de services aux citoyens) (in French only). The response time depends on the type of request you are submitting.
To obtain information on a Ministère product or service, submit an information request. These requests are answered within 10 working days of receipt.
If you have a comment or an opinion on how to improve a Ministère product or service, send us your feedback.
To report an incident or an event, please make a report.
For any situation considered dangerous or risky that compromises the safety of road users, and that requires an immediate response, dial 511 and press 2. This service is offered 24 hours a day, 7 days a week.
For any request made to the Ministère to use the road network or to carry out work in the right-of-way of a road under its management, apply for a permit.
To apply for a special permit to operate a road vehicle or combination of road vehicles, log on to the Departmental permit management system (GPM system).
If you suffered bodily injury or material damages due to an event involving the Ministère’s activities, please submit a claim for damages. Damage claims are responded to within 60 working days of receipt. You can also consult the procedure for making a claim.
If you wish to inform us of your dissatisfaction with one of the Ministère’s products or services for which you request corrective action, please file a complaint. The Ministère will respond to your complaint within 20 working days of receiving it. Refer to the complaints management procedure (in French only) for more information. For any situation considered dangerous or risky that compromises the safety of road users, and that requires an immediate response, dial 511 and press 2. This service is offered 24 hours a day, 7 days a week.
The Autorité des marchés publics (AMP) has a complaints process that allows you to:
If your complaint is related to a public call for tenders, or a qualification or certification process published on the government’s electronic tendering system (SEAO), and you feel that the documents available contain conditions that do not ensure the honest and fair treatment of tenderers, please consult the contracts section (in French only) of the Ministère’s website.
You can also consult the procedure for receiving and examining complaints (in French only) established by the Ministère des Transports et de la Mobilité durable and access the online form on the AMP’s website.
A contractor, supplier or service provider who believes they have suffered potential or actual prejudice, or who disagrees with a decision, ministerial practice or contract management process may file a complaint.
To do so, use the contract management complaint form (in French only) and return it to the address indicated on the form.
You can also contact us directly by email at denonciation@transports.gouv.qc.ca.
Go to the contracts section for a copy of the contractor code of conduct in French.
Please note that any message containing abusive or hateful language will not be replied to. Furthermore, the Ministère reserves the right to forward any threatening messages to the appropriate authorities.
For customer satisfaction evaluation purposes, you may be contacted by a survey company at a later date by e-mail.
Ministère des Transports et de la Mobilité durable 700, boulevard René-Lévesque Est, 27e étage Québec (Québec) G1R 5H1
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